STAZZ delivers to most residential and business addresses across Canada.

However, we are unable to ship to certain remote northern regions and select postal code areas due to carrier limitations. This includes parts of territories such as NU, NT, and YT, as well as specific rural postal code zones that are not supported by standard courier services.

We also do not ship to APO/FPO addresses or PO Boxes at this time.

If your address falls into a restricted zone, our team will contact you to discuss available alternatives wherever possible.

Yes, STAZZ provides free standard shipping on most products across Canada.

Additional shipping charges may apply for remote, rural, or hard-to-reach locations, depending on courier fees.

Orders are typically delivered within 2–8 business days after processing, depending on your location in Canada.

● Processing time: 1–2 business days

● Delivery: 2–8 business days (approx.)

● No weekend deliveries in most regions

Some orders may ship from different fulfillment locations, so items in the same order may arrive separately.

Once your order has been shipped, you will receive a tracking link via email.

You can also track your order by entering your order details on the “Track Your Order” page. If you need help, our support team is always available to assist.

If your order has not yet been processed, we can help update your delivery address.

If the order has already been shipped, changes may not be possible, or a redirection fee may apply depending on the courier.

It is the customer’s responsibility to ensure all shipping details are accurate at checkout, including unit numbers, access codes, or special instructions.

If an order is returned due to an incorrect address, additional shipping fees will apply for re-delivery.

STAZZ accepts returns within 30 days of delivery.

To be eligible for a return:

● Items must be unused and in original condition

● Original packaging must be intact

● Proof of purchase is required

Returns due to product defects or damage will not incur return shipping charges. For change-of-mind returns, return shipping costs are the customer’s responsibility.

Unauthorized returns will not be accepted.

Replacement items or parts depend on availability and may vary in processing time

STAZZ accepts a wide range of secure payment options, including:

● Visa

● Mastercard

● American Express (AMEX)

● PayPal

● Apple Pay

Yes. All STAZZ products come with a 30-day limited warranty from the date of purchase unless otherwise specified.

This warranty covers manufacturing defects and workmanship issues under normal use.

It does not cover accidental damage, improper installation, or normal wear and tear.

If your order has not yet been processed or paid, you may be able to cancel it directly from your account or checkout page.

If the order is already being processed or has shipped, please contact us as soon as possible. We will try our best to assist.

If your order arrives incomplete or damaged, please contact us immediately.

We recommend:

● Taking clear photos of the product and packaging

● Keeping all original packaging materials

● Reporting the issue as soon as possible

If the package is visibly damaged at delivery, please mark it as “Package Damaged” before signing.

We will coordinate with the courier to investigate and resolve the issue as quickly as possible.

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Yes. Since STAZZ products are designed and manufactured in-house, we can offer custom solutions for select items.

We can customize:

● Dimensions

● Finishes and colours

● Design modifications

● Special installation requirements

Simply share your requirements with our team, and we will confirm feasibility and options.

Yes. STAZZ offers trade and bulk purchasing options for builders, designers, and contractors.

If you are working on a project, contact us with your details to discuss pricing, volume orders, and partnership opportunities.

STAZZ primarily supplies products, but we can guide you with installation instructions and support.

In some locations, we may be able to recommend installation partners depending on product type and project size.

Absolutely. STAZZ allows customization on many door designs, including:

● Panel style

● Handle/lever selection

● Finish and colour options

● Glass or solid configurations

Our team can help you design a solution that matches your interior style and project requirements.