At Stazz Inc., we take pride in providing high-quality hardware and design products that enhance your home and lifestyle. We stand behind the quality and craftsmanship of our products and are committed to ensuring your satisfaction.
This Warranty Policy outlines your rights and our responsibilities regarding product warranties. It applies to products purchased directly from Stazz Inc. or through our authorized dealers in Canada.
Limited Warranty
Stazz Inc. (“Stazz”, “we”, “us”, or “our”) warrants to the original purchaser that its products will be free from defects in material and workmanship under normal residential use for the following periods:
| Product Category | Warranty Duration |
|---|---|
Kitchen Organizers | Limited Lifetime Warranty |
| Bathroom Accessories | 5-Year Limited Warranty |
| Wardrobe Storage Solutions | 1-Year Limited Warranty |
What is Covered
This warranty covers manufacturing defects in materials or workmanship, such as:
- Peeling or tarnishing finishes (excluding those caused by cleaning agents or harsh environments)
- Mechanical failure of moving parts (hinges, slides, etc.)
- Cracks, warping, or other damage not caused by misuse
What is Not Covered
This warranty does not cover:
- Normal wear and tear
- Damage resulting from misuse, abuse, neglect, improper installation, or unauthorized modification
- Finish degradation due to exposure to corrosive environments (e.g., coastal air, humidity, or cleaning chemicals)
- Commercial or industrial use (unless otherwise stated)
- Labour costs, removal, or reinstallation charges
- Variations in natural materials (e.g., wood grain, patina on brass)
How to Make a Warranty Claim
To initiate a warranty claim, please contact us at:
+1 780-702-5253
Please include:
- Proof of purchase (receipt or invoice)
- A description of the issue
- Photographs (if applicable)
All claims are subject to inspection and verification by Stazz Inc. or an authorized representative.
Remedies
If a product is found to be defective within the applicable warranty period, Stazz, at its discretion, will:
- Repair the product,
- Replace the product with an identical or comparable model, or
- Refund the purchase price.
This is your exclusive remedy under this warranty. Replacement parts or products are warranted for the remainder of the original warranty period.
Limitation of Liability
To the fullest extent permitted by law, Stazz shall not be liable for:
- Incidental or consequential damages,
- Loss of use, inconvenience, or damage to property,
- Labour or installation costs.
Certain provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Canadian Consumer Protection
This warranty gives you specific legal rights. You may also have other rights which vary by province or territory. This warranty does not limit your rights under Canadian consumer protection laws.
Commercial Use
For commercial, multi-residential, or institutional use, warranties may differ. Please contact us directly for commercial warranty terms.
Warranty Modification
Stazz Inc. reserves the right to modify this policy at any time. The version applicable to your product is the version in effect on your purchase date.